Role: Customer Service Agent Type: Contract (6 Months with potential extension)Location: Newcastle, UKWorking Model: OnsiteWe are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:Acting as first point of contact for Personal Loans account holders via inbound callsTake responsibility for managing customer information in line with GDPR experience Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer serviceStriving to ensure a first-outcome resolution for our customersAble to work in a fast-paced environment while ensuring that processes and procedures are followedCan ensure that customer records are kept accurate and up to dateAble to achieve Key Performance Indicators such as Average Handling TimeRequired: Call Centre/Contact Centre ExperienceCustomer Service ExperienceDesirable:Financial Customer Service ExperiencePersonal Loans Service Experience Customer Records ManagementThis is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. ComRandstad Technologies is acting as an Employment Business in relation to this vacancy. ..... full job details .....