Sagacity is in a major phase of growth and key to this is continuing to meet the change demands of the solutions we deliver for our clients. As Technical Change and Delivery Manager, you will own the processes that let us move at pace and with control across our IT landscape (change control, defect resolution and compliance) to deliver value for our clients. This will be underpinned by owning the governance and planning that makes all three tick. Alongside this you will lead the delivery of our internal change programme, from tooling rollouts to security and migration work. This is a role with real ownership and visibility. You will work directly with our Head of IT, Head of Service Operations, PMO Manager and delivery leads across the business, with the mandate to shape how these processes run - not just administer them. Responsibilities Technical Change, Defects and Compliance Own the end-to-end Change Control Notice (CCN) process for our clients'' live solutions - from change design and estimation through to development, testing and deployment Own defect resolution end-to-end, coordinating triage, prioritisation, routing and resolution within SLA, with root causes fixed so issues do not recur Support ISO 27001 and Cyber Essentials Plus compliance activity with the Head of IT - tracking remediation actions to closure and capturing audit-ready evidence Internal Change Delivery Lead internal IT projects from initiation to closure, with the efficiency and control to ..... full job details .....