Resident Liaison OfficerContract: 12 monthsLocation: Warwick, UK (on-site)Role type: Full time Company''s overview:EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK and Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS'' 13,500 UK and Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. Job SummaryWe are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company HandS policies. What You''ll DoAct as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy.Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works.Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required.Identify and report safeguarding concerns in line with agreed ..... full job details .....