Overview

Client Service Specialist - Indices and ETF’s at SandP Global. The role is part of the EBS Client Service team, delivering best-in-class product support, relationship management and customer communications for ETF and Benchmarking Solutions.The role entails developing deep knowledge of EBS products and systems to support clients, prioritizing and resolving requests in a fast-paced environment, and collaborating with product management, operations, technology and sales to retain customers and drive revenue.Responsibilities And Impact

Manage incoming customer requests using internal systems and processes.Understand the needs of different customers and work with internal product, technical and operations teams to deliver solutions that meet requirements.Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.Manage the communication and relationship between clients and the business.Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.Drive continual improvement of the client service processes.Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.What We’re Looking For

Basic Required Qualifications

Able to self-organize, schedule, and prioritize effectively.Manage multiple tasks and deliver to a high standard while meeting tight deadlines.Advanced working knowledge of main Microsoft Office programs required.Strong oral and written communication skills are essential.Experience with client facing responsibilities an advantage.Interest in working with software systems and technology.Adept at building and maintaining relationships with external clients and with colleagues at all levels.Additional Preferred Qualifications

Experience or strong knowledge of indices and ETFs an advantage.Experience with SQL Server, XML, JAVA, or Python beneficial.Prior use of Salesforce or similar client support tools.Data visualisation and/or AI experience desirable.Right To Work Requirements

This role is limited to persons with indefinite right to work in the United Kingdom.About SandP Global Market Intelligence

At SandP Global Market Intelligence, a division of SandP Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence.What’s In It For You?

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. We transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.Our People

We’re more than 35,000 strong worldwide—driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.Our Values

Integrity, Discovery, Partnership. We focus on Powering Global Markets and operate with integrity, curiosity, and close partnership with customers to achieve shared goals.Benefits

We take care of you, so you can take care of business. Our benefits include:Health and Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off to stay energized.Continuous Learning: Resources to grow your career and learn new skills.Invest in Your Future: Competitive pay, retirement planning, continuing education with company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: Benefits for partners and children.Additional Perks: Retail discounts and referral rewards.For more information on benefits by country visit: https://spgbenefits.com/benefit-summariesGlobal Hiring And Opportunity At SandP Global. We are committed to fairness, transparency, and merit in hiring, valuing diverse perspectives and collaboration.Equal Opportunity Employer: SandP Global is an equal opportunity employer. If you need an accommodation during the application process, please email EEO.Compliance@spglobal.com.US Candidates Only: The EEO is the Law poster and Pay Transparency provisions apply.Job ID: 316323 • Posted On: 2025-08-27 • Location: London, United Kingdom

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