The Regional Office Controller plays a crucial role in ensuring the smooth and efficient operation of regional service delivery. Responsible for managing and coordinating service activities, engineer schedules, customer interactions, invoicing, and resource management, ensuring timely and high-quality outcomes. This role directly impacts customer satisfaction by providing swift issue resolution and maintaining service contract fulfilment. Additionally, the controller s strategic reporting and cross-functional collaboration drive regional performance and support decision-making at the executive level. Ultimately, the role aims to optimise service operations, ensure service financial accuracy, and enhance customer relationships, contributing to overall business success. Operational Support Efficiently coordinate, manage, schedule and dispatch engineers and sub-contractors for service visits, callouts, planned maintenance and other business activities. Collaborate closely with the Spares Department to schedule and coordinate the delivery of parts, ensuring they coincide with planned service visits or return repair visits. Monitor daily operations and ensure processes are running smoothly. Ensure all service contract obligations for the region are met. Work closely with internal departments including sales, operations, technical and design to drive regional performance and address operational challenges. Customer Interaction: Issue job reports to customers following every ..... full job details .....