Job Location: Cardiff Additional Location Information: Salary: From £31,519 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Service Desk Technician who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service". Purpose of this role To provide in person and telephone IT technical assistance to BUUK''s internal customers in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Support, maintenance, and stock management of hardware on site including ..... full job details .....