Senior Credit Controller Castle Donington Hybrid Role - 3 days office based and 2 days from home Eaton Syalon are looking for looking for an experienced Senior Credit Controller to join our client''s Finance team based in Castle Donington. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering outstanding cash collection performance while maintaining exceptional customer service. Working closely with Customer Service, Sales and Finance teams, you''ll take ownership of your own customer portfolio, ensuring payments are collected on time, customer queries are resolved quickly, and the sales ledger is accurately maintained. Key Responsibilities: Manage your own portfolio of customer accounts to ensure timely payment of invoices Resolve invoice queries and payment disputes efficiently, identifying root causes and implementing long-term solutions Provide customers with copy invoices, statements and proof of delivery where required Ensure manual billing requirements are completed accurately and within deadlines Proactively contact customers by phone, email or in person to secure payment and maintain positive relationships Recommend escalation of overdue accounts to external debt collection agencies where appropriate Maintain an accurate and well-managed sales ledger Achieve agreed ledger performance targets Reconcile customer accounts and investigate outstanding ..... full job details .....