Working within an experienced team assessing automotive warranty claims for various automotive brands.

In this role you will be working towards completing a Level 3 Business Administration

Main purpose of the role:

• The Warranty administrator apprentice is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration.
• Support kit request from dealers
• All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly.
• The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidance

Candidate Responsibilities:

• Working in a team of up to nine assessors in an open plan office
• Record data as required into a bespoke computer application (training provided)
• Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail
• Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
• Administer the necessary documentation to support the warranty claims
• Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
• Complete all work to a minimum quality requirement assessed by MSXI and customer management

Qualifications:

• The ideal candidate will want to develop their administration and customer service experience
• Interest in motor vehicle
• Educated to GCSE Mathematics and English C or equivalent grade 5 or above
• Customer experience would be judged a significant advantage
• Confident with the use of telephones, computers and web based applications
• Work to tight time schedule, producing and maintaining a high level of quality
• Flexible to cover additional hours around holidays, sickness and peak trends
• PC literacy is essential

Competencies and Skills required:

• Team player but must have a pro-active approach and provide new ideas for continuous improvement.
• Process orientated with attention to detail
• Logical thought processes; inquisitive and capable of non-leading questioning
• Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills
• Can demonstrate a high degree of being able to work on own initiative and motivation
• Enthusiastic, flexible and proactive personality
• Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
• Strong business acumen, customer focus and automotive knowledge
• Strong organizational and time management skills

Working hours

40 hours per week 8 to 5 Monday to Friday from The Colchester office, will be an option for remote working

What we offer

Raising to -26,500.00 (Living wage) on completion of qualification.

Other company benefits:

25 days annual leave (pro rata)

Company contributory pension plan

Cash back health care scheme

Life assurance

10 days full pay sick days (after three months service)

Salary exchange childcare vouchers

Cycle2work scheme

Car salary exchange scheme

You can learn more about MSX International on our website: MSX International