DescriptionSumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Together we are bringing together high-quality accountancy firms, creating a national group with deep local roots.As Sumer continues to scale, we''re seeking a forward-thinking IT professional to support one of our hubs, Carpenter Box, to help shape and support our evolving infrastructure, contributing directly to the success of our growing national network. This role offers an opportunity to support IT service delivery on-site, predominantly from our Worthing office, working closely with central teams to ensure robust infrastructure, seamless onboarding, and exceptional user support.You''ll play a pivotal role in the team in delivery of the on-site IT operations with support from the IT Director, working in tandem with Sumer''s central IT team to create a seamless, secure, and productive technology environment for our teams.Key ResponsibilitiesDeliver second line troubleshooting for laptops, desktops, peripherals, applications, and performance issues, acting as an escalation point for complex or persistent technical incidents, ensuring timely follow-up and communication.Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Administer the active directory and Microsoft 365, including mailbox setup, distribution lists, and security groups.Support maintenance and monitoring of servers, cloud services, ..... full job details .....