Are you passionate about delivering great customer service? Whether you''re a law graduate with customer service experience seeking to apply that in a legal setting, or a customer service professional keen to utilise your skills and knowledge in an award-winning law firm, my client has a great opportunity for a Client Services Executive to join their busy Client Services team. The Client Services team plays a pivotal role as the linchpin between new and existing clients and our various legal teams, by conveying accurate information regarding client inquiries to the relevant department. This team serves as the backbone of our operation, supporting the legal departments in our Manchester, Liverpool, and London offices. They are committed to delivering impeccable customer service, ultimately leading to the cultivation of repeat business and client endorsements. Typically, the first point of contact for potential new clients, the successful candidate will act as an ambassador for the firm, reflecting our values and helping to ensure a smooth onboarding process for new matters. This is a fully office-based role at their head office in Spinningfields, Manchester. As a Client Services Executive, you will be expected to: Communicate effectively with clients across various channels, supporting them with their legal enquiries and always providing first-class customer service. Obtain and process client and enquiry information accurately using Proclaim case management software. ..... full job details .....