ITOC SUPPORT ENGINEERCITY OF LONDON 36,000 + 1300 shift allowanceFREE TRAVEL LONDON ZONE 1-6A leading global Fortune 300 telecommunications company is hiring an ITOC Support Engineer to join its team on a permanent basis. The company have a lovely modern office environment with great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!The purpose as ITOC Support Engineer on a 24/7 shift at IT Operation Centre (ITOC), is to act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers'' services in the event of faults and trouble.As an ITOC Support Engineer your responsibilities will include:Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports andCarry out a variety of technical tasks to meet or exceed customers'' expectations by liaising with vendors, carriers, Mobile Operators, third parties.Contribute in delivering new services and products from an operational perspective.Deal with customer fault calls from internal technical divisions and customers (service portal /ticket system /email /telephone).Update trouble ticket systems and customer documentation with fault history.Contact and co-ordinate 3rd party suppliers, Mobile Operators, to help achieve trouble resolution.Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements and new business ..... full job details .....