RL32241

Service Advisor

Hitchin

-3540k

Alecto Recruitment is working with our client in their search for a Service Advisor. They are a highly respected, independently owned specialist garage dedicated to the repair and restoration of a single premium marque, spanning both classic and modern models. With fewer than 15 employees, their long-established reputation is built on quality, attention to detail, and exceptional customer service. Their Discerning clientele travel from around the globe to entrust their vehicles to us, expecting a premium experience from first contact to final handover.

The Role
We are seeking an organised and personable Customer Experience & Operations Coordinator to manage the full customer journey and support the day-to-day running of our front office and workshop services. You will serve as a vital link between customers, the workshop, parts team, management, and subcontractors-ensuring a seamless, high-end experience throughout every project.

Key Responsibilities

Customer & Job Management

• Oversee the end-to-end customer process-from initial enquiry through to invoicing and vehicle collection
• Coordinate closely with the Workshop Manager, Parts Department, Managing Director, and Accounts
• Provide accurate estimates and gain customer authorisation for work
• Maintain ongoing customer communication, managing changes, approvals, and expectations
• Support marketing, valuations, and client relationship management as needed

Office & Administrative Duties

• Serve as first point of contact-phone, email, and in person-with a professional, welcoming approach
• Manage booking schedules and vehicle logistics
• Create and maintain job files including estimates, labour/parts worksheets, and draft invoices
• Prepare and edit workshop job descriptions and reconcile them against initial estimates
• Track and update work-in-progress (WIP) reports and sales targets
• Coordinate MOT bookings, one-off parts procurement, subcontractors, and insurance repairs
• Maintain detailed customer records and legal documentation, including number plate compliance
• Assist with internal communication tools, team meetings, and noticeboard updates

Financial & Commercial Oversight

• Manage and track payments, customer deposits, and workshop invoicing
• Obtain and record job authorisations and follow-ups for additional work
• Use company cards and online platforms to source parts and services
• Monitor workflows to support cashflow and monthly revenue goals

About You

Skills & Experience

• Excellent verbal and written communication skills with a confident and professional demeanour
• Highly organised, methodical and detail-oriented-able to manage multiple priorities under pressure
• Strong working knowledge of Microsoft Word, Excel and Outlook
• Commercially minded with the ability to balance quality service and business needs
• Previous experience in a similar administrative, customer service, or automotive support role preferred
• Personal interest in classic or specialist vehicles is a bonus

Qualities

• Proactive, dependable and able to work independently with minimal supervision
• Friendly and approachable with a team-oriented attitude
• Trustworthy, loyal, and committed to upholding our reputation for excellence

Requirements

• Full UK driving licence (clean preferred, but up to 3 points acceptable)
• Presentable appearance-branded uniform provided
• Eligibility to work in the UK

Working Environment
This is a predominantly office-based role in a dynamic and hands-on automotive environment. Some flexibility around customer drop-off/collection may occasionally be required.

Benefits

• Competitive salary based on experience
• 20 days holiday + bank holidays
• Sickness pay and pension scheme (3% employer contribution)
• A chance to work with a passionate team and a loyal, global customer base

To apply for this role, please send your CV to (url removed) or call (phone number removed) for more information.

If this role would not be of interest to you but may be suitable friend or colleague, we can offer paid referral fees for successful placements.

INDHP