Critical Incident Manager/Service Manager (DV Cleared)

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Critical Incident Manager/Service Manager (DV Cleared)

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Experis UKCritical Incident Manager/Service Manager (DV Cleared)

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Critical Incident Manager/Service Manager (DV Cleared)

role at

Experis UKGet AI-powered advice on this job and more exclusive features.We are looking for an experienced

Critical Incident Manager/Service Manager

with

DV clearance

to join a leading organization for a 12 -month contract

based in

Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical support to major accounts.

Role Overview

This role is a

high-touch, customer-facing

position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence.

Key Responsibilities

Take ownership of critical incidents, ensuring swift resolution and customer satisfaction.Monitor and manage customer service requests, pushing them through to resolution.Work closely with cross-functional teams to resolve issues and prevent recurrence.Conduct root cause analysis and provide operational reporting.Ensure SLAs are met and hold service reviews with customers.Lead in conflict management and vendor relations.

Key Requirements

DV clearance is mandatory.5+ years of incident management and service delivery experience.Strong Excel and data analysis skills, with the ability to interpret complex data.Experience with ITIL v4, networking, and vendor management is desirable.Proven ability to manage critical situations calmly and professionally.

Salary:

£90,000 - £120,000 (PAYE)

Location: Remote role -

2/3 times a month onsite near Feltham, UK (Expenses paid for customer site visits)

Contract Duration:

12 Months (with potential extension)

If you''re ready to take on a challenging role and make a significant impact, we''d love to hear from you.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type ContractJob function

Job function Information TechnologyIndustries Staffing and RecruitingReferrals increase your chances of interviewing at Experis UK by 2xSign in to set job alerts for “Incident Manager” roles.

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