London Hybrid (3 days office-based) Permanent Full TimeOn behalf of our client, we are recruiting for an experienced Head of Technical and Operations to join a specialist insurance business operating within the Lloyd''s and London Market (Marine).This is a key leadership role focused on driving operational excellence, technical governance and continuous improvement across the business. Working closely with senior stakeholders across Broking, Finance and Compliance, you''ll ensure operational processes, systems and controls support sustainable growth while maintaining exceptional service standards.The OpportunityThis role combines operational leadership with technical expertise. You''ll oversee broking systems, data governance, operational workflows and technical standards, ensuring the business operates efficiently, compliantly and with high-quality management information.You''ll also play a significant role in identifying opportunities for automation, process improvement and business change, helping shape the future operational capability of the organisation.Key ResponsibilitiesLead and enhance operational processes, governance and technical standards.Oversee broking systems, data management and operational workflows.Drive improvements in data quality, reporting and management information.Support the effective oversight of Insurance Broking Accounts (IBA).Deliver operational and commercial insight to support business decisions.Ensure compliance with regulatory requirements ..... full job details .....