Customer Service Advisor

Job Location:               Poole, Dorset (nr Fleetsbridge)

Job Type:                     Permanent

Salary:                         £27,000 per annum

Hours:                          39 hours per week, Monday – Thursday 8am – 5pm & Friday 8am – 4pm

Benefits:                      

• Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy up to 4 days additional holiday every year
• Free car parking
• Various discounts available for shopping / cinema / gyms etc.
• Fun, modern and friendly working environment
• Excellent training
• Regular company team building events

An excellent opportunity has arisen to join a leading decorative homeware manufacturer to work within their Customer Service Team as a Customer Service Advisor

You will be the first point of contact for all enquiries regarding stock, lead times, pricing and orders and the company is looking for the team to provide and excellent customer experience.

Some of your duties will includeas the Customer Service Advisor:

• Providing a helpful and cheerful customer experience via telephone and email
• Promptly answering customer enquiries regarding stock, order progress, pricing etc.
• Accurately processing customer orders
• Talking to other departments to make sure customer orders are completed and dispatched on time
• Keeping customers up to date with their orders
• Administrative duties such as filing, updating spreadsheets, keeping the office tidy etc

The successful applicant will:

• Have previous experience within a Customer Service position
• Be PC literate with experience of using Microsoft packages including word & excel
• A cheerful personality with a willingness to help customers with all their enquiries

For more information about the Customer Service Advisor opportunity please contact our Recruitment Team on (phone number removed) or send your CV.

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