An exciting opportunity has arisen for an experienced Head of Service Charges, Rent and Income to work with a Housing Provider based in Norfolk on a Permanent basis.Salary: 65,000 Per AnnumThe Head of Service Charge, Rents and Income provides strategic leadership and operational oversight for the client''s service charges, rent application and income collection activities. Ensuring that delivery is complaint, customer-focused, and aligned with best practice whilst maximising income across the and 7000+ homes, homeowners, freeholders on estate and garages.The postholder leads on policy development, process improvement, and system enhancements of services under their remit whilst being innovative and ensuring they comply with legislative, regulatory and sector changesDuties:Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes.Develop, maintain, and own the Service Charge Policy, Income Collection Policy and Feed into the groups Rent Setting policy owned by Finance.Develop strategies for income collection to ensure cost recovery and minimise arrears across all tenures.Develop strategies for financial inclusion and debt advice, helping residents access welfare benefits to sustain their tenancies.Set and monitor rigorous Key Performance Indicators (KPIs)Represent the client at regional and national housing forums, building the ..... full job details .....