The Customer Service & Fulfilment Analyst will play a key role in ensuring the seamless delivery of products, providing excellent service within the FMCG industry. This position in Camberley is ideal for someone with a strong focus on customer satisfaction and operational efficiency.

Client Details

Customer Service & Fulfilment Analyst, Frimley: This opportunity is with a well-established, medium-sized company operating in the FMCG industry. Known for its commitment to excellence, the organisation focuses on delivering high-quality products and services to its customers.

Description

Customer Service & Fulfilment Analyst, Frimley:

In this role you''ll provide support and expertise to the whole Customer Fulfilment Team for the following:

• Order Automation tools, SAP trouble-shooting, SAP training/On-boarding, SOAR compliance, Reporting and Analytics
• As well as this you''ll drive and support global initiatives
• Design and build reports, dashboards and analysis in Excel, Power BI and Tableau that lead to actionable insights.
• Establish a reporting synergy between business units.

Additionally daily tasks involve

• Ensure customer orders are procesed in a timely and accurate manor
• Deal with all areas of customer service
• Ensure accurate and timely order processing to meet customer expectations.
• Monitor stock levels and coordinate with supply chain teams to avoid shortages.
• Collaborate with customer service teams to resolve delivery issues promptly.
• Maintain strong relationships with key stakeholders across the business.
• Prepare and deliver regular reports on fulfilment performance metrics.
• Support the implementation of new systems or processes to enhance efficiency.
• Ensure compliance with company policies and industry regulations.

Profile

A successful Customer Service & Fulfilment Analyst should have:

• Experience in a similar customer service and order processing role within the FMCG industry.
• Excellent systems skills including Excel to VLookUp and Pivot Table level and additionally SAP is a big benefit
• Strong analytical skills and attention to detail.
• Proficiency in relevant software, such as Excel or ERP systems.
• Excellent organisational and time-management abilities.
• Effective communication skills to liaise with internal and external stakeholders.
• A proactive approach to problem-solving and process improvement.

Job Offer

• Competitive salary ranging from -33000 to -38000 per annum.
• Comprehensive benefits package to support your well-being.
• Opportunity to gain valuable experience in the FMCG industry.
• Fixed-term contract offering stability and career development.

If you are passionate about customer fulfilment and operational excellence, this could be the perfect role for you. Apply now to join a company that values your expertise!