Job Description
4-x-Customer-Service-Advisors
Location:-Luton
Salary:-Up-to27,000
Contract:-6-month-Fixed-Term-Contract
Start-Date:-1st-November
Nter-Talent-are-representing-a-well-established-business-within-the-drinks-industry-to-recruit-four-Customer-Service-Advisors-to-join-their-team-in-Luton.
This-is-a-great-opportunity-for-customer-focused-individuals-who-enjoy-working-in-a-fast-paced-environment,-take-pride-in-getting-the-details-right-and-enjoy-working-with-different-teams-to-ensure-customers-receive-an-excellent-level-of-service.
You''ll-play-an-important-role-in-the-day-to day-running-of-the-customer-service-function,-supporting-customers-and-internal-teams-with-orders,-deliveries,-queries-and-any-issues-that-arise-along-the-way.
The-Role
Working-as-part-of-a-busy-customer-service-team,-your-responsibilities-will-include:
- Processing-customer-sales-and-sample-orders-accurately-and-efficiently.
- Handling-a-high-volume-of-incoming-calls-and-emails-from-customers-and-internal-sales-teams.
- Responding-to-queries-relating-to-orders,-pricing,-stock-availability-and-delivery-dates.
- Managing-customer-complaints,-credits,-returns-and-invoice-discrepancies-through-to-resolution.
- Liaising-with-third-party-logistics-providers-to-resolve-delivery-issues-and-ensure-orders-are-fulfilled-correctly.
- Maintaining-customer-pricing,-discounts-and-delivery-instructions-across-internal-systems-and-customer-portals.
- Monitoring-orders,-stock-movements-and-invoicing-to-identify-and-resolve-discrepancies.
- Producing-reports-and-supporting-the-team-with-administrative-tasks-using-Microsoft-Excel.
- Prioritising-incoming-requests-and-ensuring-deadlines-are-met-across-the-sales-and-delivery-functions.
- Identifying-opportunities-to-improve-processes,-increase-efficiency-and-deliver-a-consistently-high-standard-of-customer-service.
About-You
We''re-looking-for-organised,-proactive-individuals-who-are-comfortable-working-in-a-busy-environment-where-accuracy-and-communication-are-essential.
You''ll-ideally-bring:
- Previous-experience-in-a-customer-service-or-customer-care-role,-preferably-within-an-office-based-environment.
- A-confident-and-professional-telephone-manner,-alongside-strong-written-communication-skills.
- Good-working-knowledge-of-Microsoft-Office,-particularly-Outlook-and-Excel.
- Strong-numerical-skills-and-excellent-attention-to-detail.
- The-ability-to-manage-competing-priorities-and-remain-calm-under-pressure.
- A-practical,-problem-solving-approach,-with-the-confidence-to-investigate-issues-and-find-solutions.
- A-team-focused-attitude,-alongside-the-ability-to-use-your-own-initiative.
- A-genuine-commitment-to-providing-a-positive-customer-experience.
Experience-working-with-thirdparty-logistics-providers-and-order-management-systems-would-be-advantageous.-Knowledge-of-Navision-or-Bevica-would-also-be-beneficial.
What''s-on-Offer?
- Salary-of-up-to27,000.
- 25-days''-annual-leave,-with-the-option-to-purchase-up-to-five-additional-days.
- Company-pension-scheme.
- Professional-development-opportunities.
- A-collaborative,-supportive-working-environment.
- Hybrid-working-following-successful-completion-of-probation.
Interested?
Nter-Talent-are-managing-this-opportunity-on-behalf-of-our-client.-If-you''re-an-experienced-customer-service-professional-looking-for-your-next-opportunity,-we''d-be-keen-to-hear-from-you.
With-four-positions-available-and-a-planned-start-date-of-1st-November,-get-in-touch-with-Nter-Talent-to-find-out-more-or-apply-today.