Based in Sevenoaks, with regular travel to our Leatherhead office during trainingJoin our dynamic customer service teamWe re looking for a confident, resilient and empathetic Customer Service Representative to be the voice of our business.If you enjoy talking to people on the phone, can handle difficult conversations professionally and take pride in solving problems, we d love to hear from you.About usEvinox Residential is a leading specialist in energy metering, billing and services for communal and district heating systems.Using our in-house billing platform, we look after hundreds of communal and district schemes for private and social housing providers across the UK, issuing bills to tens of thousands of customers each year. We also support many more households through our pre-payment system.This is a customer-facing role where you will be the first point of contact for residents, both by phone and email.You ll be responsible for handling billing queries, resolving complaints and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you ll need to remain calm, stand your ground where necessary and still show empathy and understanding.This is a great opportunity for someone who thrives on communication, enjoys problem-solving and wants to play a key role in delivering excellent customer service.What you ll do Answer customer calls and emails promptly and professionallyHandle billing queries, payment plans and refund ..... full job details .....