Customer Service Manager Location: Hoddesdon, Hertfordshire Salary: £45KHours: 8:30am 5pm or 8am-5pm, 40 hours per weekFully officed basedWe are recruiting for our client, a well-established business looking for an experienced Customer Service Manager to lead and develop their internal sales team.This is a great opportunity for someone who enjoys motivating people, improving processes and making a real difference to the customer experience. You will play a key role in supporting the team, driving performance and helping the wider business achieve its goals.What you will be doing Lead, motivate and develop the internal sales teamSet and monitor KPIs, targets and performance reviewsSupport sales growth and maintain strong commercial awarenessBuild excellent customer relationships and understand their needsWork closely with sales, logistics, warehousing and other departments to ensure a smooth serviceIdentify opportunities to improve processes and make things work more efficientlyOrganise training and support the development of team membersUse CRM systems to maintain accurate information and support the department What we are looking for Previous management experience within customer service or internal salesStrong leadership, coaching and communication skillsExperience using CRM systems, with Kerridge being a bonusA commercial mindset and strong customer focusExcellent organisation and attention to detailA proactive approach to problem solving and continuous ..... full job details .....