Operations Analyst - Closures TeamLocation: Edinburgh, Teviot House, 41 South Gyle Crescent, EH12 9ZAStart Date: October 2026Pay Rate: 14.40 per hourHours: Full-time, 35 hours per week (Monday to Friday, 9:00am to 5:00pm)Contract: Initial 6-month contract with potential opportunities for extension and progressionHybrid Working: Following training, 3 days working from home and 2 days in the office About the Role:An exciting opportunity has arisen to join Lloyds Banking Group''s Closures Team as an Operations Analyst based in Edinburgh.This role sits within a specialist operational team responsible for managing account closure activities, investigating complex cases, ensuring quality standards are maintained, and supporting innovative technology-driven processes.You''ll play a key role in delivering excellent customer outcomes while working in a fast-paced environment where accuracy, problem-solving, and continuous improvement are highly valued. The position also offers exposure to AI-enabled processes and the opportunity to collaborate with colleagues across the wider business. Key Responsibilities:As an Operations Analyst, you will:Process account closures and associated administrative activities accurately and efficiently.Investigate and resolve complex customer and operational cases, ensuring appropriate outcomes are achieved.Conduct quality assurance reviews and analyse outcomes to maintain high operational standards and compliance requirements.Monitor and support ..... full job details .....