Lloyd Recruitment Services are delighted to be partnering with a well-established ecommerce business based in Westerham. They are seeking an experienced Office Manager to join their team and play a key role in the day-to-day running of the office and customer service function.Key Responsibilities of the Office Manager:Overseeing daily operations, ensuring smooth and efficient workflowsManaging, mentoring and developing the customer service and office support teamAllocating workloads, monitoring performance and supporting team developmentManaging recruitment, onboarding and training activitiesConducting regular team meetings and performance reviewsReviewing and improving office procedures and working practices to enhance efficiencyEnsuring customer enquiries, complaints, returns and escalated issues are resolved professionally and in a timely mannerProviding administrative support across the business as requiredMaintaining a well-organised, professional and productive office environmentHandling staff attendance and holiday recordsEssential Skills and Experience Required:Previous experience within an Office Manager role or similarStrong leadership skills with experience managing and motivating a teamExcellent organisational and administrative abilities with strong attention to detailConfident communicator with the ability to build relationshipsAbility to work independently, prioritise workloads and use initiativeStrong customer service experience and a commitment to delivering ..... full job details .....