Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am - 5:00 pmWe are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we''re on a mission to revolutionise our colleagues'' and clients'' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.We''re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we''d love to hear from you.The role: Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria. Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives. Manage the administration and allocation of inbound leads to the appropriate teams or individuals. ..... full job details .....