Inbound Customer Service Coordinator Cardiff 25,250 per annum Are you an experienced customer service professional with a background in inbound support, coordination, or administration? Looking to take the next step in your career in Cardiff? We are working with a well established and expanding organisation that delivers products and tailored solutions to major global retail brands. As part of their ongoing growth, they are seeking a proactive and detail-focused Inbound Customer Service Coordinator to strengthen their customer service team. This role offers a great opportunity to join a dynamic, fast moving business where customer experience and operational efficiency are key priorities. Key Responsibilities Handle inbound customer enquiries across phone, email, and live chat channels Deliver prompt, professional support, ensuring customer issues are resolved effectively Oversee order processing activities, including tracking and delivery coordination Work closely with internal departments such as sales, logistics, and operations to ensure smooth service delivery Maintain and update accurate customer data within CRM and internal systems Contribute to a high standard of customer satisfaction and overall service excellence The Person Previous experience in a customer service, inbound support, or administrative role Strong interpersonal and communication skills, both written and verbal Confident managing customer enquiries, orders, or account-related queries Well-organised ..... full job details .....