Position: IT Helpdesk AnalystLocation: LeedsSalary: Up to 32,000Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!About UsWe are a dynamic and innovative Managed Services Provider, who specialise in the Education Sector, and we are committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated IT Engineer to join our ranks.The RoleAs an IT Engineer, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include:Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.Troubleshooting: Diagnosing and resolving hardware and software problems.Remote helpdesk and visit to local schools in the areaEscalation: Escalating complex issues to higher-level support teams as necessary.Documentation: Maintaining accurate records of issues and resolutions.Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.Technical Skills -Windows OS/ServerActive Directory and Group PoliciesOffice 365 and Azure AdministrationHardware and Software TroubleshootingBasic knowledge of IT Systems and NetworksWhat We OfferProfessional Development: ..... full job details .....