Overview

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Senior Service Advisor

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Group 1 Automotive UKSenior Service Advisor Audi Finchley RoadGood, honest, rewarding work. It''s how we''re built. In the heart of our aftersales department our Senior Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Senior Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.What we can offer you

Responsibilities

Warmly welcome and engage customers in a friendly and professional manner throughout the day

Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust

Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training

Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue

Schedule vehicles for appointments in the workshop efficiently and accurately

Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions

Maintain precise and up-to-date customer records within our systems for effective service management

Qualifications

Excellent communication skills, with the ability to engage effectively with customers and colleagues

Demonstrated experience in delivering exceptional customer service

Skilled at identifying customer needs and opportunities for upselling

Excellent time management skills and the ability to work under pressure

Previous experience in a target driven role, demonstrating the ability to meet goals

Must hold a valid UK driving licence

Benefits

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge

Save money every day with our exclusive retail discounts

Drive a great deal with discounts on new and used cars, plus servicing offers

Plan for the years ahead with our company pension scheme

Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter

Commute for less with our cycle-to-work scheme

Prioritise your wellbeing with dedicated support for you and your family

24/7 access to healthcare professionals

Make a difference with a paid day to volunteer in your community

Invest in your future with our company share purchase plan

Earn financial rewards when you refer a friend to join the team

Keep learning and growing with training and development opportunities

Life assurance with the option to increase cover

Flexible working options available

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

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