Join our Reservation Team this festive period! Having delivered the spirit of Christmas 318 times to the farthest-flung corners of the globe, the team at Fortnum and Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year. Whether you''re making your first journey or fiftieth, a trip to Fortnum and Mason is always an occasion to remember. After all, extraordinary food and drink, joy-giving things, and exceptional service have been the order of the day at 181 Piccadilly since 1707. Our Reservation Coordinator should be fully flexible to work 5 out of 7 days from 9am to 6pm including weekends, on a 45 hour per week contract. No extensive holidays can be considered during seasonal contracts due to business needs. Key AccountabilitiesManage all restaurant bookings, ensuring smooth and efficient coordinationRespond promptly and professionally to customer inquiries via phone, email, and online booking platformsAssist in planning and organising group bookings and special requestsManage payments and prepayments through SevenRooms, including issuing payment links when requiredLiaise with front of house and kitchen teams to ensure all reservation details and special requirements are communicated clearlyDeliver exceptional customer service by addressing any issues or modifications with careWe expect the successful candidate to have the following skills and experience:Experience within a reservations or customer service role, ..... full job details .....