Service Charges and Rent Manager£49,680 per annumLong Stratton, Norwich, NorfolkPermanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBCWe have an exciting opportunity for a Service Charges and Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.Key Responsibilities Include:Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association''s portfolio, ensuring accuracy and transparency.Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as ..... full job details .....