General Manager Urgent, Emergency and Acute Care (Band 8c)

Job Opportunity: General Manager Urgent, Emergency and Acute Care (Band 8c)Directorate: Integrated Adult CareDepartment: Emergency Clinical Business Unit OperationsSalary: Band 8cLocation: Thornton Heath, NHS TrustContract Type: Full-time, Mon - Fri days 37.5 hoursAre you a dynamic and experienced healthcare leader with a passion for driving excellence in urgent and emergency care?We are seeking a high-performing General Manager to join our Emergency Clinical Business Unit at Our clients Health Service within the NHS. This pivotal role supports the delivery of first-class urgent, emergency, and acute care services to the community, contributing to the strategic direction of the Integrated Adult Care Directorate. About the RoleAs General Manager, you will oversee key services including:Emergency Department (AandE)Urgent Treatment Centre (UTC)Acute Medical UnitMedical Same Day Emergency Care (MSDEC)Urgent Care Alliance (UCA)You will provide clear, visionary leadership to multidisciplinary teams, ensuring high standards of patient care, safety, performance, and experience are met. Working closely with Clinical Business Unit Leads and the Associate Director of Operations, you will manage operations, budgets, service redesign, and staff development.This is an exciting opportunity for a leader with strategic vision, operational expertise, and a commitment to continual improvement in line with our Here for You patient promises. Key ResponsibilitiesLead and manage Emergency Clinical Business Unit operationsDrive delivery of NHS standards and Trust KPIs including 4-hour AandE targetsOversee performance, staffing, and budgetary control of urgent and emergency servicesDevelop operational plans aligned with local and national healthcare prioritiesContribute to major transformation programmes and service improvement initiativesEngage with partners across NHS, local government, and the voluntary and private sectorsAbout YouWe are looking for a motivated and experienced professional who can demonstrate:Significant operational management experience within an acute or emergency healthcare settingExcellent leadership and people management skills, with a track record of delivering high performance through multidisciplinary teamsStrategic planning and service development expertise, including experience with performance improvement and transformationA thorough understanding of NHS policy, current legislation, and the national urgent and emergency care agendaAbility to influence stakeholders at all levels and build strong collaborative relationshipsEssential CriteriaEducated to degree level (or equivalent experience), ideally with a masters or postgraduate management qualificationDemonstrable experience of leading complex change projects in acute careProven budget management skills and experience delivering cost improvement programmesStrong knowledge of emergency care pathways, queue management, and patient flowDesirable ExperienceExperience with Cerner Millennium or equivalent PASUnderstanding of Directory of Services (DoS) and integration with 111/urgent care providersKnowledge of 111, GP Hubs, and Urgent Treatment Centre networksWhy Join Us?At our clients Health Services NHS Trust, we are proud to serve one of Londons most diverse communities. Youll be part of an organisation thats committed to being the best place to work and receive care. Our staff live by our values every day Caring, Safe, Respectful, and Accountable and were passionate about making a real difference to peoples lives.We offer:Flexible working opportunitiesNHS pension and benefitsA strong culture of learning and developmentAccess to senior leadership mentoring and coachingA supportive and forward-thinking working environmentReady to Apply?Click Apply Now to start your journey towards making a real impact at this NHS Trust. For an informal discussion about the role, please contact: (url removed)Job InfoJob Title:General Manager Urgent, Emergency and Acute Care (Band 8c)Company:Service Care SolutionsLocation:Posted:Jul 16th 2025Closes:Aug 16th 2025Sector:Medical, Pharmaceutical and ScientificContract:ContractHours:Full TimeWelcome to Fresh Jobs the place to find the freshest job vacancies and career advice.#J-18808-Ljbffr