Robert Walters is working in partnership with a leading international business with operations across the UK, Ireland, and Europe, specializing in the distribution of essential products and services that support a wide range of industries. With a strong focus on innovation, operational excellence, and customer satisfaction, they are committed to delivering high-quality solutions that drive growth and efficiency.Due to continued growth, they are keen to appoint an experienced an IT Support Team Leader to be based out of the Birmingham offices on a hybrid basis.IT Support Team Leader: DutiesProvide line management and leadership to the support teamProvide hands on technical supportSmooth operation of internal IT systemsSupport internal and external stakeholdersDevelop teams'' capability and line managementResolve service requests and incidentsOnsite and remote supportManage IT support ticket systemsManage technical licenses and work with vendorsInstall/Update applicationsSetup / Manage existing user accounts - permissions, passwordsIT Support Team Leader: ExperienceLine management of a technical teamBudget management / cost reportingExperience of managing through an ITSM system / managing servicesTechnical project management experienceCyber security tools - EDR, anti-virus, vulnerability management, scriptingSupport of office applications: O365, Teams, Email, MobileFirewall Config. - Palo Alto devicesNetwork Protocols - VPNs, Lans DNs, DHCP, WirelessManaging accounts: Active ..... full job details .....