Debt Recovery SpecialistLocation: BracknellSalary: £20.59 P/HHours: full-time, Monday to Friday - 9am to 5pm Contract: this is a fixed-term contract for a 3 months initially, with potential to remain on an extended basis. We are currently recruiting for a Debt Recovery Specialist to join a busy customer-focused team based in Bracknell.You will be responsible for supporting customers who are experiencing financial difficulties, working with them to understand their circumstances and agree appropriate solutions.The role will involve: Managing a caseload of customers with outstanding rent or property-related payments. Contacting customers by telephone and other appropriate methods to discuss arrears. Investigating individual circumstances and negotiating realistic repayment arrangements. Providing information and signposting customers towards appropriate financial, benefits, debt and employment support. Maintaining accurate and up-to-date records of all customer contact and actions taken. Working collaboratively with internal teams and external organisations to support positive customer outcomes. Supporting debt recovery and ensuring agreed targets and performance standards are achieved. Using knowledge of welfare benefits to help maximise customers'' income and identify appropriate support. Preparing correspondence and maintaining accurate documentation. Taking appropriate action where debts remain unpaid, in line with relevant policies and procedures. Ensuring customers ..... full job details .....