ResponsibilitiesProvide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have, including; visitor management, meet and greet, VIP access, access control, Health and Safety, lost property, meeting room management , events management and administration tasks etc.Ensure guests are greeted and welcomed courteously and their needs are anticpiated at all times.Provision of Reception and Reservation services between the hours of 08.00 and 17.00 as directed by Facilities Manager.Efficient guest registration and host notification with the ability to remember guest names and faces.Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.Take responsibility for managing key tasks at reception and reservation.Prepare and distribute weekly/monthly reports.Administer the bookings for meeting rooms and inductions.Complete regular meeting room checks and building walkthroughs - report all issues to Facilities team.To be competent and confident in the use of a range of relevant IT systems.To undertake general team administration duties for the Facilities Management operation as directed.Ensure the reception desk is kept immaculate and tidy at all times.To take ownership ..... full job details .....