IT Systems Support Administrator (Windows Focus) Location: Guildford, Surrey Salary: Salary based on experience PLUS a truly blue chip benefits package including health benefits, a superb annual performance-based bonus and top tier pension. About the Role: Join a well-established technology company in their search for an enthusiastic IT Systems Support Technician. This role is based in the Guildford office, supporting the organisation s IT infrastructure and delivering excellent service to users across the business. You ll work alongside a skilled IT team, helping to ensure the stability, security, and efficiency of critical systems. Responsibilities: Provide 1st and some 2nd line support for users Troubleshoot and resolve common IT issues (e.g., password resets, software installations, hardware malfunctions) Assist with hardware and software setup and configuration for users Perform regular IT operations and maintenance tasks Escalate complex issues to senior team members when necessary Develop technical skills through mentorship and hands-on experience Help maintain departmental documentation and assist with equipment inventory management Essential Skills and Experience Strong experience with Windows 10/11 administration Proficient in Microsoft 365/Teams Basic networking and patching knowledge Physical hardware management (laptop provisioning) Awareness of cybersecurity best practices Good communication skills across all business levels ..... full job details .....