I''m working with a client in Alcester, within the professional services, seeking an experienced Account HandlerFull Time, Permanent - Hybrid working Reporting to the Broking Manager You will play a key role in delivering exceptional service to clients by managing their insurance portfolios and supporting the team in providing tailored insurance solutions. Working closely with Account Executives, you will ensure client needs are met efficiently, while maintaining high standards of accuracy, compliance, and professionalism. Your role will focus on fostering strong client relationships, driving retention, and supporting operational excellence. Key Responsibilities: Respond promptly and professionally to client queries, ensuring a high level of customer service.Build and maintain strong relationships with clients, understanding their individual insurance requirements.Assist with the preparation and renewal of client insurance policies, ensuring accuracy and continuity of cover.Provide expert advice on a range of insurance products and identify opportunities to enhance client coverageProcess new business, renewals, endorsements, and cancellations accurately and within agreed timelines.Review and ensure the accuracy of policy documentation, terms, and conditions.Maintain up-to-date and accurate client records in line with company policies and procedures.Liaise with insurers to secure favourable terms and ensure policies meet client needs.Negotiate premiums and coverage terms to ..... full job details .....