We are seeking a Senior Housing Officer to oversee and manage housing-related services within the public sector. This role requires a professional with experience in property management and a strong understanding of housing policies. Client Details My client is a leading local authority based in the midlands with over 1500 social houses in that area, this local authority delivers high-quality council homes and landlord services to support resident''s housing needs. Description Provide leadership and manage the day-to-day operations of the Housing Officer Team to create a strong performance culture and provide excellent service delivery, ensuring workloads and areas of focus align with service need and priorities.Be accountable for the management of the tenancy management function, ensuring the effective and efficient use of personnel and other resources in support of continuously improved service delivery and outcomes for tenants. Oversee and monitor support for new tenants through the lettings process, ensuring timely allocations minimising rent loss. Ensure that tenants are provided with clear and compassionate advice, assistance and information through a range of channels including home visits, telephone and, written communication efficiently and courteously with particular emphasis on customer care. Promote financial inclusion and independence by ensuring officers are referring tenants to the relevant teams/partners for specialist advice on rent payments, income ..... full job details .....