Do you want to work for a leading services business that offers the opportunity to progress your career? A brilliant opportunity has arisen for an experienced Administration Assistant with a strong customer service background to work alongside the service team and assist with the day to day administration duties of this busy department.

Responsibilities;

• Answer calls from customer and log any work which needs to be scheduled as a result of a call out.
• Support Field Service Manager (FSM) in updating Field Service Engineers (FSE) schedules due to last minute changes requirements (callouts, sick leave, etc). Book appointment with clients site according to schedule build by FSM.
• Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment.
• Convert all approved quotes (New Works, Small Works, Service) to Work Orders (WO)
• Check all Small Works have final acceptance signed and invoice.
• Check New Works progress milestones are met before and invoice.
• Actions closed completed work orders and raises invoice to send to customer or Finance Administrator as applicable.
• Supporting managers in supplying product requests from customers by checking availability with stores team and raising a purchase order.
• Contacting clients 30 days prior to a payment due, to confirm that the client does not have any claim.
• Working with the Branch Manager and Finance Team to chase overdue payments.
• Able to perform some additional tasks to cover Field Service Managers when they are not in the business.
• Providing excellent customer service when responding to customers.
• Building strong, professional relationships with customers, suppliers, and internal personnel form other departments.
• Leading by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.

Requirements;

• Two Years Administration experience in a similar role in the UK
• Strong IT Skills
• Excellent communication skills with approachable and positive attitude
• Attention to detail

A great salary and benefits package are on offer as well as flexible/Hybrid  working for the right candidate .Interviews ASAP.