The position of Customer Service Team Leader is an excellent opportunity to lead a customer-focused team. The role is based in centra Brighton, where you will manage day-to-day operations and ensure the highest level of customer satisfaction.Client DetailsThis company has established itself as a recognised name in its field. It is a medium-sized organisation that values structured processes and a results-oriented approach to delivering exceptional customer experienceDescriptionOversee the daily operations of the customer service team to maintain a high standard of service.Mentor and support team members to ensure they reach their full potential.Develop and implement strategies to improve customer satisfaction and retention.Handle escalated customer queries and ensure prompt resolution.Monitor and report on team performance metrics.Collaborate with other departments to streamline customer service operations.Ensure compliance with company policies and industry regulations.Identify opportunities for process improvements and implement changes effectively.ProfileA successful Customer Service Team Leader should have:Proven experience in a customer service leadership role.Strong problem-solving and decision-making skills.Excellent communication and interpersonal abilities.Experience in managing team performance and delivering results.Knowledge of the Leisure, Travel and Tourism industry is advantageous.Ability to remain calm and professional under pressure.Proficiency in relevant ..... full job details .....