IT Support Engineer (1st Line)Ipswich - Office Based 5 days p/w 26,000 to 30,000 + Training + Progression + Extensive Benefits inc. Private Medical InsuranceAre you a 1st Line IT Support Engineer or IT Technician looking to build real technical depth in a structured, cloud-first environment, rather than just handling tickets?This role sits within Workplace Services, a collaborative internal team responsible for user experience, platforms, and devices across the business. You''ll be working closely with Senior IT Support day to day, not siloed, giving you consistent exposure, guidance, and the chance to develop properly.You''ll support day-to-day IT issues, onboarding/offboarding, and Microsoft 365 administration, while gaining hands-on experience across Entra ID, Intune, and device management within a modern SaaS environment.The focus here is on development, building strong fundamentals in M365, identity, and endpoint management, with a clear path into Senior IT Support or a more M365-focused role over time.This is a good move for someone coming from an MSP or small team who wants more structure, support, and the chance to deepen their technical skillset in one environment.The Role: Provide 1st Line IT support via an ITSM ticketing system Troubleshoot hardware, software, access, and Microsoft 365 issues Support joiner/mover/leaver processes including account and device setup Assist with device provisioning, asset management, and troubleshooting Work closely with Senior IT ..... full job details .....