Engineer CoordinatorAnnual Salary: £27,500Location: IP6Job Type: Full-time (includes working 1 in 5 weekends on a rota basis)We are seeking a highly organised and proactive Engineer Coordinator to join our busy Service Centre team. This role is crucial in acting as the central link between customers, field engineers, and internal teams, ensuring that every job is planned, communicated, and completed efficiently and effectively.Day-to-day of the role:Engineer Scheduling and Support:Monitor daily engineer activity to ensure efficient routing and timely job completion.Schedule work adhering to strict SLAs for contract, warranty, and group customers.Rearrange schedules quickly when issues arise and update customers proactively.Ensure engineers have the correct parts, job details, permissions, and access information.Check in with engineers twice daily to track progress, confirm next-day readiness, and identify potential issues early.Customer Communication:Provide clear updates to customers via phone, email, and other communication channels.Confirm upcoming maintenance or installation visits.Rebook aborted or suspended calls and explain next steps, requirements, or charges.Issue billing updates for additional labour or delays where applicable.Arrange all necessary permits, passes, and site bookings in advance.Confirm access for various site types, including shopping centres, hospitals, bases, and museums.Reporting and Administration:Produce accurate reports and maintain detailed, ..... full job details .....