Our client, a growing business within the retail industry, based in Cheltenham, has an exciting new opportunity for a Customer Service Advisor to join their team on a part-time, permanent basis, working Monday, Thursday and Friday, due to business growth. If you re looking for a part-time role where you can use your customer service skills within a fast-paced environment, this position is for you! The successful Customer Service Advisor should have:Previous retail or customer service experiencePrevious experience using a customer service or CRM platform is highly desirableStrong communication skills across phone, email, and live chatConfidence when speaking with customers and suppliersExcellent attention to detail and organisational skillsAble to work effectively in a fast-paced environmentA proactive and professional approach to problem-solving In this role, the Customer Service Advisor will be responsible for: Handling customer queries via phone, email, and live chat in a timely mannerUsing the company s customer service platform to manage and update customer enquiriesProviding advice on orders, product availability, and bespoke optionsChasing suppliers and updating customers on order progress and delivery timesManaging customer complaints professionally and efficientlySupporting sales opportunities and carrying out general administrative duties Our client is offering the successful Customer Service Advisor a salary of £12.71 per hour, working Monday, Thursday and Friday, ..... full job details .....