An exciting opportunity for a full time, Spanish speaking Customer Services Administrator, predominantly based from home, within 1 hour commuting distance of the office near Heathrow.  Offering a competitive package and base salary between £28k and £33k per annum.

My client is a leader in the frozen bakery dough sector. For over 30 years, they have been offering the best bakery products, using the tradition of master artisans as their guide and innovation to develop the best products as their strategy. Today, they offer their products and expertise across all aspects of food service and retail in more than 80 countries worldwide through their 27 plants and 30 sales offices.

Job Summary:

My client are looking for a highly motivated and customer-oriented Customer Service Administrator to join their team. The ideal candidate will be responsible for handling 60 weekly customers / 150 orders, managing customer  relationships, resolving inquiries and issues, and promoting their products and services to maximise sales and customer satisfaction.

Key Responsibilities:

• Handle and manage customer inquiries through various channels (phone, email, online chat).
• Identify and understand customer needs to provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Provide feedback on products and services to improve the company’s offerings.
• Meet sales and customer satisfaction targets set by the company.
• There will be a requirement to travel to the headquarters in Spain for 3-4 days every two months.

Experience, knowledge & skills required:

• Previous demonstrable experience in customer service or sales, preferably in a commercial environment.
• Excellent verbal and written communication skills - fluent in both English and Spanish is essential.
• Ability to work independently and as part of a team across different countries.
• Attention to detail and organisational skills.
• Knowledge of CRM tools and customer management software.
• Proactive attitude and ability to solve problems efficiently.

Terms & Benefits:

• 2 week initial training period at headquarters in Sant Cuga
• 40 hours per week,
• Salary between £28,000 - £33,000 per annum,
• 25 days holiday (excluding bank holidays),
• Contributory Company Pension Scheme,
• Private Healthcare Scheme;
• Medicash Scheme;

TO APPLY PLEASE PROVIDE AN UP-TO-DATE CV ALONG WITH A COVERING LETTER.

WE WILL NOT CONSIDER CV''S VIA RECRUITMENT AGENCIES.