Job Description
About the role Mercedes-Benz of Colindale are looking for a Bookings Advisor to join their team. To manage vehicle service and repair bookings, provide excellent customer service, and ensure the smooth coordination of appointments between customers, service advisors and workshop teams. The role involves handling customer enquiries, maintaining accurate booking records and ensuring customers receive a professional and efficient aftersales experience. Key Responsibilities: Handle incoming telephone calls, emails and online enquiries relating to vehicle servicing, repairs and MOT appointments. Schedule and manage service bookings in line with workshop capacity and technician availability. Confirm appointments with customers and provide details of service requirements, estimated costs and appointment times where appropriate. Liaise with service advisors, technicians and workshop controllers to ensure efficient scheduling. Contact customers to arrange follow-up appointments, recalls, warranty work and outstanding repairs. Update customers regarding appointment changes and ensure they receive timely communication. Maintain accurate customer details, vehicle information and booking records on the dealership management system. Identify additional service requirements and communicate relevant maintenance recommendations to customers. Handle customer queries and complaints professionally, escalating complex issues when necessary. Monitor cancellations and no-shows and rearrange ..... full job details .....