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Senior Technical Manager

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Pret A Manger

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Senior Technical Manager

role at

Pret A MangerAnd our mission is simple, really: to make every day a little bit brighter for our wonderful customers, teams and communities. That’s why, at the end of each night, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.Food Technical Team purposeTo ensure that all foods in the UK comply with Pret standards, the law and food safety requirements through establishing, maintaining, reviewing and continuously improving all systems, processes and standards required for food safety and due diligence. To manage supply base quality and supply issues, and ensure Pret has the tools to manage and improve the quality of inbound products and ingredients and to provide guidance and advice on food safety and quality issues in shops.To maintain the reputation of the Pret Brand (Quality, Safety, Legality), supporting “Pret’s approach to food” with robust food science and effective supply base management. Part of the UK technical team delivering vigorous management of all aspects of food safety, quality and legality for the UK and Irish market. This role reports to the Head of Technical UK and EU within the Food Commercial Team.Responsible for maintaining a technical relationship with our food suppliersResponsible for driving continuous improvement in quality (complaints and total defects measure - KPIs)Responsible for managing quality issues / incidents and ensuring the procedures are enhanced with each learning for optimal recovery in futureResponsible for ensuring appropriate processes are in place, to deliver effective manufacturing technical management to achieve quality standards and deliver long-term improvement plansCapacity crunches, factory relocations, crisis managementResponsible for delivering “sustainable business” in your area according to established Pret policiesResponsible for ensuring a thorough and current risk assessment in place with the appropriate HACCP and prerequisite program in placeResponsible for legality of all Pret BTS and MTS labels and published food information and ensuring all legislation knowledge is currentsResponsible for ensuring appropriate life for Pret range, incorporating safety and quality of products. Responsible for quality taste panels of MTS ingredients and BTS products, as well as finished products (like Chef’s Specials) as appropriate in my areaResponsible for delivering internal and external quality reports and trendsResponsible for monitoring, trending and responding to shop complaintsResponsible for monitoring, trending and responding to customer complaintsResponsible for maintaining a network to “bring the outside in” within my area or a passion of my ownProjects- Responsible for the on-time and on-specification delivery of projects in my area; including the management of expectations, escalating requirements for resource and support- Food science or Food technology qualification at degree level-10+ experience in food technical roles, preferably within retail or food service.- Empathy with natural, fresh food, sustainability, and the environment

Competitive salary and annual bonus-33 days holiday a year including Bank Holidays- Life assurance- Season ticket loan- Free lunch and drinks-50% discount in Pret shops world wide- Employment type

Full-time

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