Overview

Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare. CARE ADHD is revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our ''fail fast'' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation. Alongside our patient-facing platforms, we operate a secure and efficient internal IT environment to ensure our teams can deliver healthcare effectively and compliantly.Responsibilities

What You’ll Be Doing:End-User Support: Provide technical support for laptops, desktops, mobile devices, and peripherals.Resolve issues with Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).Support video conferencing, collaboration tools, and remote working setups.System and Device Management: Manage user accounts, permissions, and security settings within Office 365 / Azure AD; ensure devices are updated with patches, antivirus, and endpoint protection; deploy and configure hardware and software for new employees.Networking and Infrastructure: Provide first-line support for internet connectivity, Wi-Fi, and VPN access; liaise with UK vendors and service providers for escalated infrastructure issues; monitor and troubleshoot local network and hardware performance.Security and Compliance: Enforce IT security policies, including multi-factor authentication, password policies, and data encryption; ensure compliance with GDPR, NHS Digital, and healthcare IT security standards; help train employees on IT best practices and security awareness.Collaboration and Documentation

Work closely with the Bangalore IT team to deliver consistent support across geographies.Maintain IT documentation, troubleshooting guides, and asset inventories.Support onboarding/offboarding processes for UK employees.Skills and Qualifications

2–4 years of experience in IT support, desktop support, or helpdesk roles.Strong knowledge of Office 365 administration and support.Hands-on experience with Windows and macOS laptops/desktops.Familiarity with Azure AD, Intune, or similar device management platforms.Solid understanding of networking basics (DNS, DHCP, VPNs, Wi-Fi).Strong troubleshooting and customer service skills.Excellent communication skills, with the ability to support both local and remote users.Bonus Points

Experience in a healthcare or regulated environment.Familiarity with endpoint security tools and compliance frameworks.IT certifications (CompTIA, Microsoft 365 Certified, ITIL).What You Can Expect From Us

Competitive salaryWork Hybrid/remote, with office days based in our Canary Wharf office30 days holiday (includes UK public holidays)Team get-togethersA paid day off on your birthdayOffice equipment when you joinPension contributionBe part of one of the UK’s most ambitious HealthTech start-upsA role that ensures our UK teams stay productive, secure, and connectedOpportunity to collaborate globally with our Bangalore IT and engineering teamsProfessional growth in corporate IT, cloud, and security operationsA mission-driven work culture, supporting technology that improves patient care.Our Hiring Process

A Talent call with our Talent Acquisition SpecialistAn Interview with our Hiring ManagerA competency Skills AssessmentOffer!Apply with Confidence: Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.

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