IT Sales: Customer Success Manager Construction SaaS Location: UK Wide (Remote Working)Salary: £45k-£55k BASIC + Uncapped Bonus + BenefitsRef: (phone number removed)Role: Working for a growing, up and coming firm within the Construction SaaS sector, our client is scaling rapidly and seeking a proactive and strategic Customer Success Manager to join their high-performing team. In this pivotal role, you ll be the trusted advisor for Tier 1 and Tier 2 contractors, ensuring they achieve maximum value from their platform at every stage of their journey. You will leverage your deep industry knowledge and proven expertise in customer success to drive adoption, foster loyalty, and expand relationships with key accounts. The ideal candidate thrives under pressure, is highly organised, and brings a structured, consultative approach to customer engagement. You ll have a demonstrable history of driving retention, reducing churn, and identifying upsell opportunities through value-based relationship management. This is a 100% post-sale role, working closely with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You ll inherit a portfolio of strategic accounts main contractors, property developers, and quantity surveyors building partnerships that unlock long-term success. This is a unique opportunity for a motivated CSM to join a fast-growing business at a pivotal stage in its UK expansion. You ll have ..... full job details .....