OverviewManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for 2x Helpdesk Technician''s within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.

The Role

Full Time Perm Position

Monday to Friday, Fully Office based

Hours: 8:45am- 5:15pm

Location: Morley, Leeds

Salary: £25,000- £30,000 DOE

A supportive and collaborative team environment

Exposure to a wide range of technologies

Opportunities for training and career development

Key Responsibilities

Provide 2nd line support for Windows, Office 365, and other core systems

Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)

Support remote access tools (RDP, VPN) and disaster recovery solutions

Monitor system alerts and respond to tickets via the helpdesk platform

Keep users informed on issue progress and planned outages

Escalate complex issues to 3rd line or field engineers

Log time accurately on support tickets

What You''ll Need

Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)

Experience with Windows Server

Good understanding of networking: VLANs, port forwarding, routing, switching

Proficient in Microsoft Office apps

Ability to troubleshoot and resolve technical issues quickly

Excellent communication and time management skills

Self-motivated and able to work in a fast-paced environment

If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:07484071022 T:01132 438871

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