Overview

The role of the Application Support Analyst centres on delivering technical and procedural assistance to internal teams and external stakeholders. Acting as a point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will be working within the Front Office Teams and requires experience on Trading Platforms with preference for exposure to FIX Connectivity.Responsibilities

Provide incident management and swift resolution of outages; troubleshoot day-to-day application problems; coordinate with infrastructure, service desk, and IT teams.Collaborate with Front Office Teams; support trading platforms and related systems; participate in ongoing improvements of processes and systems.Onboard and support APIs, FIX messaging, and market connectivity protocols; assist with high-frequency trading platform requirements; manage critical upgrades and shifts as needed.Maintain documentation and clear communication with development teams, business users, and external vendors; ensure compliance with internal controls and governance practices.Support clients in a technical advisory role with understanding of compliance, risk, and regulated environments.Demonstrate strong PowerShell capabilities as part of technical delivery and automation efforts.Qualifications

Proficient in Windows and Linux/Unix environments; solid understanding of SQL and Oracle databases; experience with server-side infrastructure and platforms such as ION, IBM MQ, Deltix, TT, and ATEO.Background in financial services (preferably banking) with insight into trading, clearing, and settlement processes across futures, OTC energy, and global markets.Excellent communicator with strong documentation and stakeholder management; able to build relationships across development teams, business users, and external vendors.Experience in ITIL frameworks, change management, and a focus on continuous improvement of systems and processes.Skills in API onboarding, FIX messaging, market connectivity protocols, and supporting high-frequency trading platforms; ability to work shifts and manage critical upgrades.Experience supporting clients in a technical advisory role with understanding of compliance and risk in regulated environments.

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