Role PurposeThe Sales Operations Team Leader is responsible for the day-to-day leadership, performance, and development of the Sales Operations function at Millgate.This role ensures the smooth, accurate, and efficient processing of all sales-related activities, enabling the Sales team to maximise revenue while maintaining high levels of operational accuracy, supplier coordination, and customer satisfaction.The role acts as a key bridge between Sales, Finance, Logistics, and Service Delivery, ensuring all operational processes are aligned, scalable, and continuously improved.Key ResponsibilitiesLeadership and People ManagementLead, coach, and develop the Sales Operations team, setting clear expectations for performance, quality, and productivityConduct regular one-to-ones, reviews, and development planningFoster a high-performing, accountable, and collaborative team cultureSupport onboarding and training of new team membersEnsure strong communication standards across internal and external stakeholdersOperational Management and Process ExcellenceOversee order processing activities (EDI, supplier portals, purchase orders, credit card transactions) ensuring accuracy and timelinessManage sales order lifecycle from quote acceptance through to delivery and invoicingEnsure timely and accurate communication of ETAs, back orders, and delivery updates to the Sales teamMonitor and improve key operational KPIs (order accuracy, processing time, backlog levels, etc.)Identify ..... full job details .....