Job Description: Tenant Liaison Officer Location: Leeds Hours: 37.5 hours per week Contract: Full-time Department: Housing / Property Services Reports to: Delivery Manager Job detailsThe Tenant Liaison Officer (TLO) acts as the key link between tenants, contractors, and the housing provider. The role ensures that tenants receive clear, consistent communication before, during, and after planned maintenance, refurbishment projects, or other property?related work. The TLO will support tenants throughout any works, address concerns promptly, and promote a positive customer experience. Key Responsibilities Tenant Engagement and Communication Act as the main point of contact for tenants regarding planned works, improvement programmes, and property access. Provide clear, accessible information about schedules, expected disruption, and tenant responsibilities. Arrange and conduct home visits, surveys, and tenant briefings. Support vulnerable tenants to ensure they understand and can prepare for upcoming works. Customer Service and Support Handle enquiries, compliments, and complaints, ensuring timely and effective resolution. Maintain professional, empathetic communication at all times. Identify tenants needing additional support and liaise with internal teams or external agencies where necessary. Project and Contractor Coordination Work closely with contractors and internal maintenance teams to ensure smooth delivery of planned works. Ensure contractors maintain high ..... full job details .....