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Senior Project Manager

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Collinson .Collinson is a global, privately-owned company helping over 400 million consumers travel with ease and confidence through market-leading airport experiences, loyalty and customer engagement, and insurance solutions. We operate Priority Pass, the original and leading airport experiences programme, offering access to 1,800+ lounges and travel benefits across 650+ airports in 148 countries. Our partners include major payment networks, 1,400+ banks, 90 airlines, and 20 hotel groups. Known for industry-first innovations—from launching the first global VIP lounge programme to pioneering direct travel insurance and loyalty marketing in travel—we continue to invest in enhancing customer experience. Clients include Visa, Mastercard, American Express, British Airways, HSBC, and Accor. We’re mission-led, focused on doing good beyond profit, supporting our people and communities. Our global success is driven by 1,800+ talented colleagues worldwide.Purpose of the job:We’re looking for a proactive and detail-driven Senior Project Manager to lead, co-ordinate and successfully deliver the Marketing and Communications workstreams of a much larger business transformation project which will see the business migrate to a new Priority Pass app globally over the next 12 months. The Marketing and Communications workstreams are integrated and related to overarching strategic business priorities and individual projects set up for:Client Migration - Supporting consumers, clients and partners with the important and relevant information they need throughout the transition to the new platformConsumer Registration - Supporting the launch of a digital registration and consent platform with communications that accelerates the shift to having digitally registered consumers with opt in permission to receive marketing communicationsService Messaging - Communicating the value of Priority Pass in a non-promotional, service-led way to drive adoption and engagement, especially when marketing opt-in is unavailableClients (such as financial services organisations and banks)Partners (such as airport lounge networks and experience providers)Consumers (Priority Pass members and client cardholders)This role ensures the alignment of brand strategy with business objectives, oversees internal cross-functional collaboration and third-party agencies, manages risk tracking and dependencies, and is responsible for providing visibility, reporting and delivery oversight across the marketing workstream and reporting performance into the larger business transformation project.The Senior Project Manager will work closely with the VP of Channel Communications, VP of Corporate Marketing as well as marketing experts responsible for client, partner and consumer marketing and our communications agency to ensure the timely delivery of a Communications strategy and master set of assets and materials that support transitional comms for these audiences in line with business objectives, key milestones and client migration deadlines.Key Responsibilities

Project Planning and Governance: Build and maintain detailed project plans, timelines, and task trackers across brand, design, marketing, digital and other relevant stakeholders and the integration of those tasks into other functional workstreamsUse Aha! for intake and brief tracking; coordinate resource assignment and dependencies in JiraMaintain all delivery processes, workflow guides, and campaign documentation in ConfluencePartner with the VP, Channel Communications and VP, Corporate Communications and Head of Marketing Operations to review delivery against the past 120 days and plan the next 120 day business planning periodProduce high quality progress reports to stakeholders and senior managersCoordinate sprint planning and delivery cycles with agency partners as neededEnsure milestones, deliverables and dependencies are clearly documented and communicatedDelivery Oversight: Ensure all briefs and tasks are clearly defined, with associated RACI for stakeholders, agreed approval processes and aligned resourcing plansFacilitate internal task completion and execution of deliverables and assets incorporating relevant stakeholder reviews, creative approval, content deadlines and client reviews as appropriateTrack progress, assign tasks, and manage delivery timelines, ensuring dependencies are visible and risks are flagged earlyIdentifying and implementing appropriate remediation actions to bring project back into control as requiredSupport readiness for each client launch including audits/checklists, processes, assets and their deployment across relevant comms channelsStakeholder Engagement: Act as the day-to-day point of marketing and comms contact for project updates and logisticsSchedule, document, and follow up on project meetings and decision pointsMaintain clear communication between internal teams and agenciesCollaboration with External Agencies: Act as the day-to-day delivery lead for external agency partners supporting campaign migration and registration activitiesKeep agencies on track, aligned to timelines, and accountable to deliverables and quality standardsEnsure agency outputs are integrated into the wider delivery schedule and processesMaintain a live RAID (Risks, Assumptions, Issues, Dependencies) logWork with all relevant teams to escalate blockers to Project Sponsor and/or Steering Committee to maintain delivery momentumKey Skills and Experience

Previous experience as a Project Manager (7+ years)Previous experience of managing projects within marketing organisationsPrevious experience of delivering both standalone projects and projects that form part of a wider programmeExternal certifications in Project Management desirable but not essential (e.g. Prince2 or AP)Strong working knowledge of Jira, Aha!, and ConfluenceExperience coordinating with external agencies and ensuring performance accountabilityExcellent stakeholder management and organisational skillsComfortable leading workflow reviews and resourcing conversations with senior stakeholdersMindset: Structured, clear, and tenacious—you bring order to complexityConfident holding others accountable with professionalism and clarityCollaborative, curious, and always asking: how can we do this betterCalm under pressure, focused on solutions, and respectful of people’s time and contributionsCollinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.In your application, please feel free to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs). If you need any extra support throughout the interview process, please email us at ukrecruitment@collinsongroup.Seniority level

Mid-Senior levelEmployment type

ContractJob function

MarketingIndustries: Marketing Services

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